Capgemini CSG Recruitment 2026 is a major hiring opportunity for 2025 graduates who are looking to start their IT-enabled services career with a global technology leader. This recruitment drive focuses on the Contact Support Group role under the Capgemini Exceller program in Noida.
Capgemini CSG Recruitment 2026 matters because it offers a stable full-time role, structured training, and exposure to global clients across multiple industries. It is especially suitable for fresh graduates and diploma holders who want to build strong foundations in customer support, IT infrastructure, and service delivery.
If you are a 2025 graduate searching for a reliable entry point into the IT services ecosystem, this opportunity deserves your full attention. Read till the end to understand why this role could shape your long-term career.
Capgemini CSG Recruitment 2026
| Category | Details |
|---|---|
| Company | Capgemini |
| Program Name | Capgemini Exceller |
| Role | CSG IT Enablers – Contact Support Group |
| Job Type | Full Time |
| Job Location | Noida |
| Batch Eligibility | 2025 Graduates |
| Qualification | Any 3-year diploma or graduation |
| CTC | INR 3.25 LPA |
| Salary Structure | 3 LPA + 25,000 one-time incentive |
| Job Function | IT Support and Customer Service |
| Application Deadline | 10 January 2026 |
| Selection Mode | Virtual |
| Citizenship | Indian Citizens Only |
Key Highlights
- Full-time opportunity under Capgemini Exceller program
- Stable CTC with additional one-time incentive
- Exposure to global customers and enterprise IT environments
- Strong focus on skill development and service excellence
- Virtual selection process for convenience
- Encouragement for female candidates as part of diversity initiatives
- Opportunity to work across multiple industry domains
Eligibility Criteria
- Candidates must have completed a 3-year diploma or graduation in 2025
- Applicants must be Indian citizens
- Active DigiLocker account is mandatory
- Mobile number must be linked with Aadhaar
- Willingness to work in 24×7 rotational shifts
- Open to relocation across Capgemini locations if required
Job Responsibilities (For Learners)
- Capgemini CSG Recruitment 2026 offers a role that is not limited to call handling but focuses on complete IT service enablement. As a learner, you will gain hands-on exposure to real-world IT support operations.
- You will provide customer support through voice, email, chat, and digital platforms. This role trains you to handle multiple communication channels while maintaining service quality and customer satisfaction.
- Ticket management is a key responsibility where you will learn how to prioritize issues, categorize incidents correctly, track ticket status, and keep customers informed throughout the resolution process. This builds strong operational discipline and analytical thinking.
- Business intelligence exposure is another major learning area. You will analyze ticket data, identify trends, and use insights to improve service delivery and customer experience.
- Service delivery and customer management form the core of daily work. From professional greetings to effective resolution and call closure, you will learn structured interaction models used by global IT service organizations.
- You will also work with CHIP, Capgemini’s intelligent AI bot, which assists in faster issue resolution and enhances customer experience. This introduces you to AI-driven support systems early in your career.
- Knowledge management is emphasized strongly. You will contribute to and utilize knowledge bases to resolve recurring issues efficiently, improving first-contact resolution rates.
- The role also includes troubleshooting internet connectivity issues, password resets, session resets, and basic profile management tasks. Over time, you will develop confidence in handling technical and non-technical queries independently.
Important Dates
| Event | Date |
|---|---|
| Application Opening | Ongoing |
| Application Deadline | 10 January 2026 |
| Selection Process | January 2026 |
| Joining Timeline | As per Capgemini communication |
Selection Process
- The Capgemini CSG Recruitment 2026 selection process is conducted entirely in virtual mode. This ensures accessibility for candidates across different locations.
- The first step involves application shortlisting based on eligibility criteria and profile details. Only shortlisted candidates move forward to the next stage.
- The assessment stage evaluates communication skills, basic computing knowledge, and problem-solving ability. This stage ensures candidates can handle customer-facing responsibilities effectively.
- Selected candidates may undergo an interview focused on behavioral skills, situational judgment, and role understanding. Technical depth is not advanced, making it suitable for fresh graduates.
- Final selection is based on overall performance, business requirements, and available positions across locations. Participation does not guarantee an offer, as selection depends on multiple internal factors.
How to Apply
- Follow these steps carefully to apply for Capgemini CSG Recruitment 2026.
- Step one is to ensure you have an active DigiLocker account and a mobile number linked with Aadhaar. These are mandatory requirements.
- Step two is to prepare your educational details, personal information, and documents in advance to avoid errors during application.
- Step three is to complete the online application process before the deadline of 10 January 2026.
- Step four is to regularly check your email and registered contact details for assessment and interview updates.
- Apply as early as possible to avoid last-minute technical issues and increase your chances of being shortlisted.
Capgemini CSG Recruitment 2026 Apply Link:- Click Here
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Why This Program Is Worth Joining
- Strong entry-level exposure to enterprise IT support operations
- Opportunity to work with global clients across industries
- Skill development in communication, troubleshooting, and service delivery
- Experience with AI-enabled support tools and ticketing systems
- Career stability with a reputed global organization
- Clear understanding of IT infrastructure and customer experience management
- Foundation for long-term growth within Capgemini or IT services domain
FAQs
What is Capgemini CSG Recruitment 2026?
Capgemini CSG Recruitment 2026 is a hiring drive for the Contact Support Group role under the Capgemini Exceller program, targeting 2025 graduates for a full-time position in Noida.
Who can apply for Capgemini CSG Recruitment 2026?
Candidates who completed a 3-year diploma or graduation in 2025 and are Indian citizens can apply, provided they meet documentation and shift requirements.
What is the salary offered in Capgemini CSG Recruitment 2026?
The offered CTC is INR 3.25 LPA, which includes a base salary of 3 LPA and a one-time incentive of INR 25,000.
Is prior technical experience required?
No prior technical experience is required. Basic computing skills, communication ability, and willingness to learn are sufficient.
Is the selection process online or offline?
The entire selection process for Capgemini CSG Recruitment 2026 is conducted in virtual mode.
Are night shifts mandatory?
Yes, candidates must be willing to work in a 24×7 rotational shift environment, including night shifts.
Is relocation mandatory?
Candidates should be open to relocation as per business requirements across Capgemini locations.
Conclusion
Capgemini CSG Recruitment 2026 is a solid opportunity for 2025 graduates seeking a structured and reliable start to their professional journey. The role offers real-world exposure, skill-building opportunities, and the credibility of working with a global technology brand.
With a competitive entry-level salary, virtual selection process, and strong learning environment, this recruitment drive aligns well with fresh graduates who value long-term growth. If you meet the eligibility criteria and are ready to work in a dynamic support environment, this is the right time to apply and take the first step toward a stable IT career.
