Systems Engineer ITSM Power BI Job roles are becoming a strong career choice for professionals who enjoy blending service management with data-driven insights. This opportunity is ideal for candidates who want to work at the intersection of IT operations, analytics, and stakeholder communication in a real enterprise environment. If you are looking for a role that builds long-term ITSM expertise while sharpening Power BI and reporting skills, this job is worth a closer look.
Quick Info Table
| Category | Details |
|---|---|
| Job Role | Systems Engineer |
| Specialization | ITSM Service Management, Power BI |
| Job Type | Full-time |
| Location | Mount Poonamallee Road, Chennai, India |
| Work Model | Flexible working environment |
| Industry | Enterprise IT Services |
Key Highlights
- Hands-on exposure to Incident, Problem, and Change Management processes
- Opportunity to work deeply with service data and Power BI dashboards
- Strong focus on service quality, user experience, and continual improvement
- Regular interaction with IT teams and business stakeholders
- Supportive environment for learning ITSM frameworks and best practices
- Role designed for long-term career growth in IT Service Management
Eligibility Criteria
- Candidates with foundational knowledge of IT Service Management principles
- Applicants interested in building a long-term career in ITSM
- Professionals comfortable working with service data and reporting tools
- Individuals with strong written and verbal communication skills
- Candidates willing to learn frameworks, governance, and service maturity models
Job Responsibilities
- Supporting Incident Management processes to ensure timely service restoration
- Assisting with Problem Management to identify root causes and prevent recurrence
- Contributing to Change Management activities with proper documentation and tracking
- Analyzing service data to identify trends, risks, and improvement opportunities
- Building, maintaining, and enhancing Power BI dashboards for reporting needs
- Preparing clear and professional PowerPoint presentations for service reviews
- Explaining ITSM concepts clearly to non-technical stakeholders
- Maintaining process documentation and service management artefacts
- Working with ITSM tools such as ServiceNow or similar platforms
- Monitoring KPIs, SLAs, and overall service performance metrics
- Supporting continual service improvement initiatives through data insights
- Managing multiple priorities while maintaining attention to detail
- Collaborating across IT teams and business functions effectively
- Maintaining a strong customer-focused mindset in all service activities
Important Dates
| Activity | Date |
|---|---|
| Application Start | Ongoing |
| Application Close | Not Specified |
| Interview Process | Shortlisting Based |
| Joining Timeline | As Per Business Requirement |
Selection Process
- Initial resume screening based on ITSM knowledge and role alignment
- Shortlisting of candidates with relevant service management exposure
- Technical and functional interviews focusing on ITSM and reporting skills
- Assessment of Power BI, data analysis, and communication capabilities
- Final interview for cultural fit and service mindset evaluation
- Human-led final hiring decision after all evaluations
How to Apply
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Why This Program Is Worth Joining
- Strong foundation in real-world IT Service Management operations
- Exposure to enterprise-scale service data and reporting practices
- Hands-on experience with Power BI dashboards used by leadership teams
- Opportunity to work closely with stakeholders across the business
- Continuous learning through LinkedIn Learning access
- Supportive policies focused on employee wellbeing and work-life balance
- Volunteer time off encouraging social contribution
- Access to Employee Assistance Program for personal and professional support
- Clear emphasis on fairness, transparency, and human oversight in hiring
- Role designed to grow service maturity, automation interest, and process improvement skills
Conclusion
The Systems Engineer ITSM Power BI Job in Chennai is a strong fit for professionals who want to grow in IT Service Management while building valuable data and reporting skills. With hands-on exposure, supportive benefits, and a clear focus on service quality, this role offers both stability and learning. If you are ready to build a meaningful career in ITSM with analytics at its core, this opportunity is worth applying for now.
