Tekion Customer Support Engineer Job is a promising opportunity for professionals who want to work at the intersection of technology, customer experience, and innovation. This role is designed for candidates who enjoy solving problems, supporting enterprise-grade platforms, and working in a fast-moving product environment. If you are looking to build a long-term career in cloud-native platforms and automotive technology, this role deserves your attention. Read on to understand why this opening could be the right next step for you.
Quick Info Table
| Category | Details |
|---|---|
| Company Name | Tekion |
| Job Role | Customer Support Engineer I – Retail Premium |
| Focus Keyword | Tekion Customer Support Engineer Job |
| Location | Bangalore, India |
| Employment Type | Full-Time |
| Shift Type | Rotational Shifts |
| Experience Level | Entry-Level to Experienced |
| Industry | Automotive Technology, Cloud Platforms |
| Work Model | Office-Based |
Key Highlights
- Tekion Customer Support Engineer Job offers exposure to a cloud-native automotive retail platform
- Opportunity to work with cutting-edge technologies like Big Data, AI, ML, and IoT
- Direct involvement in resolving real-world customer and system issues
- High-impact role supporting premium retail customers
- Strong learning curve with hands-on application and product knowledge
- Work with a global team across North America, Asia, and Europe
- Stable career path in a fast-growing technology company
Eligibility Criteria
- Candidates with experience in application, product, or customer support roles
- Freshers with strong problem-solving and communication skills may also apply
- Ability to understand software applications both functionally and technically
- Willingness to work in rotational shifts
- Comfortable working with chat-based and ticketing support tools
- Candidates interested in enterprise software and customer-facing roles
Job Responsibilities
- Taking complete ownership of customer-reported issues from start to resolution
- Researching, diagnosing, and troubleshooting system and application problems
- Identifying accurate and practical solutions for reported technical issues
- Following defined procedures for escalating unresolved issues to internal teams
- Understanding the Tekion platform from both functional and technical perspectives
- Referring to internal knowledge bases and external resources for issue resolution
- Ensuring every customer issue is logged accurately in the system
- Managing multiple open tickets without compromising resolution quality
- Prioritizing issues based on severity, impact, and customer requirements
- Preparing timely and accurate reports for internal tracking and analysis
- Documenting technical learnings, fixes, and workflows in notes and manuals
- Collaborating with engineering and product teams for faster issue resolution
- Maintaining high customer satisfaction through clear and professional communication
Required Skills
- Prior experience as an Application Support Engineer, Product Support Engineer, or Customer Support Engineer
- Strong ability to quickly learn and master company-specific software platforms
- Logical and structured approach to complex problem solving
- Clear written communication for ticket updates and documentation
- Confident verbal communication for customer interactions
- Ability to diagnose application-level issues efficiently
- Basic understanding of IoT and software concepts is preferred but not mandatory
- Hands-on experience with chat support and ticketing tools
- Ability to work under pressure while managing multiple tasks
- Strong attention to detail when logging and tracking issues
Important Dates
| Event | Date |
|---|---|
| Job Posting Date | Ongoing |
| Application Deadline | Not Specified |
| Interview Schedule | Shortlisting Based |
| Joining Timeline | As Per Business Requirement |
Selection Process
- Online application submission through Tekion’s hiring channel
- Resume shortlisting based on skills and relevant experience
- Initial screening or HR interaction
- Technical or role-based interview rounds
- Assessment of problem-solving and communication skills
- Final managerial or team-fit discussion
- Offer release and onboarding process
How to Apply
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Why This Program Is Worth Joining
- Tekion Customer Support Engineer Job allows you to work on a truly cloud-native platform
- Exposure to a modern tech stack used across the automotive retail ecosystem
- Opportunity to learn directly from real customer issues and enterprise use cases
- Strong foundation for career growth in support engineering or product roles
- Work culture focused on innovation, ownership, and continuous improvement
- Inclusive workplace with equal opportunity employment practices
- Experience working in a global organization with diverse teams
- Skill development in troubleshooting, documentation, and customer engagement
- Long-term stability in a company transforming a traditional industry
- Valuable hands-on exposure to AI-driven and data-powered platforms
About Tekion as an Employer
- Tekion is redefining automotive retail through its Automotive Retail Cloud
- The platform connects OEMs, dealers, manufacturers, and consumers seamlessly
- Tekion focuses on elegant, intuitive, and scalable solutions
- Company culture encourages innovation, curiosity, and problem-solving
- Employees work on real challenges that impact large-scale businesses
- Tekion employs close to 3,000 professionals globally
- Strong emphasis on learning, collaboration, and career development
Work Environment and Culture
- Fast-paced environment with high ownership and responsibility
- Supportive teams that encourage asking questions and learning quickly
- Transparent communication between support, product, and engineering teams
- Emphasis on documentation and knowledge sharing
- Performance-driven culture with growth opportunities
- Respect for diversity and inclusion at every level
Career Growth After This Role
- Opportunity to move into senior support engineering roles
- Pathways into product support, solutions engineering, or technical consulting
- Exposure to enterprise customers strengthens domain expertise
- Strong base for transitioning into product, QA, or operations roles
- Continuous skill enhancement through real-world troubleshooting
Conclusion
Tekion Customer Support Engineer Job is an excellent opportunity for candidates who want to build a solid career in technology support while working on an innovative cloud-native platform. With hands-on exposure, strong learning opportunities, and a future-focused company vision, this role offers both stability and growth. If you are ready to take ownership, solve meaningful problems, and grow with a global tech company, this is the right time to apply and move forward in your career.
